The customer is requested to read these general terms and conditions of sale before placing an order. They will be expressly asked to accept them with each order, failing which the transaction cannot be completed.

If the customer is under 18 years old, they must clearly have the permission of one of their parents or their legal guardian to place an order and/or proceed with its payment.

The ticketing service is offered and operated by France Billet (hereinafter referred to as "France Billet") whose registered office is at FLAVIA, 9 rue des Bateaux Lavoirs – 94200 IVRY-SUR-SEINE, registered in the Créteil Trade and Companies Register under number B 414 948 695.

Organisers/providers : refers herein to all show producers and event organisers.
France Billet : refers to the company FRANCE BILLET whose legal notices are listed above.
Ticket(s) : refers to the ticket(s) distributed and sold by FRANCE BILLET on the Site.
Client : refers to the natural person placing one or more orders for Tickets on the Site.
Site : refers to the website accessible at the following address www.eventim.fr
The Event(s): refers to all the events in all the categories offered on the Site.
The T&Cs : General Terms and Conditions of Sale applicable to all orders placed on the Site.

1. The Site is an electronic site accessible via the internet network, open to all users of this network.

2. The Site is published by France Billet.
France Billet acts on behalf of Event Organisers. Consequently, the T&Cs only concern ticket sales services and not the Event itself. Certain activities offered, particularly sporting activities, may also include conditions or internal regulations specific to the Organiser or the site in question, which are available from the said site and/or the said Organiser.

3. The T&Cs are concluded between France Billet and the Client, a natural person of legal age and capable of contracting, or a minor under the responsibility of their legal representative. Local authorities and resellers are not authorised to purchase tickets under the conditions set forth herein.

4. The Site offers the Client access to a remote ticket sales platform.

5. France Billet reserves the right to modify the T&Cs without prior notice. Any new version of these will be notified to the Client on the Website, and it will be their responsibility to take note of it.
The online version on the Site shall prevail over any other version of these General Terms and Conditions of Sale, except for modifications made after an order, which, in accordance with common law, shall not apply retrospectively.

For any questions or complaints regarding the management of their order, the Client can submit a request form via the "CONTACT US" button by following this link: Eventim FAQ.

For any other question not related to the management of their order, the Client may address it by email to the following address: moncompteclient@francebillet.com.

The T&Cs are intended to govern the contractual relationship between France Billet and the Client for any transaction carried out by the Client for the purchase of a Ticket offered on the Site.

For each order, the Client must first accept the T&Cs.

It is specified that the T&Cs exclusively govern the sale of Event Tickets on the Site and take precedence over all other purchase conditions, except for a formal and written exemption from us that may be established for specific Events.

1. CREATION OF A CUSTOMER ACCOUNT

In order to finalise their order, the Client must first create a "customer account" (hereinafter "the Customer Account") on the Site by completing the form provided for this purpose under "Login/Sign Up". To enable the creation of the Customer Account, all requested information marked with an asterisk must be completed by the Client.

The Client acknowledges that providing any incorrect, incomplete or false information may incur liability both towards France Billet and third parties. In the event of providing incorrect, incomplete or false information (or failing to update such information), France Billet may decide to suspend or terminate the Client Account, with immediate effect and without prior notice.

The Client Account allows the Client to identify themselves on the Site and place any order using a username and password. Consequently, the Client is solely responsible for the confidentiality and security of their Client Account, their username, and password required to identify themselves and thus access the Client Account and its services. The Client must take appropriate measures to prevent third parties from becoming aware of their username and password.

Any order for which the Client has been identified using their password and a valid identifier will be processed by France Billet and will bind the Client concerned unless they can demonstrate that the erroneous identification results from a failure of the Site.

The Site allows the Client with a Client Account to search for, order, and pay the price of Tickets. It also enables the Client to access all information related to their past orders.

In case of non-compliance with the terms of use of the Site or abusive or fraudulent use of the Site, CTS EVENTIM FRANCE SAS may refuse a user access to the Site and the ability to place an order.

2. PLACING AN ORDER

The placing of an order by the Client on the Site proceeds as follows:

• - The Client accesses the categories of Events they desire and offered by the Site;
• - The Client selects and adds the chosen Ticket(s) to the basket;
• - The Client validates their basket;
• - The Client creates or logs into their Client Account;
• - The Client completes the information necessary for the validation of their order;
• - The Client acknowledges the T&Cs of the Site;
• - The Client makes the payment for their order after verifying their selection and after ticking the mention 'I accept the general terms and conditions' and 'I accept the terms of the data protection charter'.
• - The Client confirms their order and payment.

Order confirmation constitutes acceptance of the T&Cs, acknowledgment of having full knowledge of them, and waiver of reliance on other conditions.

All the data provided and the recorded confirmation shall serve as proof of the transaction. The confirmation shall constitute a signature and acceptance of the operations carried out.

Upon receipt of the debit authorisation for the bank account issued by the Client's bank, France Billet will send confirmation of the order by email in the form of an email sent to the address provided by the Client when creating their Client Account.

The order will only be definitively confirmed upon receipt of this email summarising all the information provided by the Client, including, where applicable, any issues or reservations raised regarding the order, as well as the reference number assigned to the order by France Billet.

The Company reserves the right not to proceed with the Client's order in the event of a legitimate reason related to the trust it has in the Client, including:
a) In the case of orders exceeding, by their content or frequency, the needs of an individual and more generally in the case of abnormal or proven bad faith requests from the Client;
b) In the case of information from the banking organisation responsible for managing the payment of the order on behalf of France Billet indicating the impossibility of implementing the chosen payment method for the order;
c) In the case of a dispute with the Client;
d) In the case of total or partial non-payment of an order by the Client.

To ensure the perfect execution of the sale, France Billet reserves the right to request additional information from the Client and to refuse the execution of the order in the absence of an adequate response.

Depending on the room configuration and the Event, the following seats may be offered to you:

• • Numbered seats
• • Seats belonging to multiple categories, each corresponding to different areas of the venue, which may or may not be numbered
• • Available seats throughout the hall

During the process of placing your order, your seats may be indicated on a seating plan if one is available. The location on this plan is provided in the most representative way possible. However, depending on the actual dimensions of the venue depicted on the plan, the location may indicate either the precise seat or a zone of the venue where your seats are situated.

The Event Organiser is responsible for providing France Billet with details regarding visibility based on seating arrangements in the venue. France Billet is responsible for informing Customers based on the information it has. Under no circumstances can France Billet be held liable for reduced visibility and lack of information provided to the Customer if the Organiser has not informed France Billet.

Reservations and ticket purchases are made in real time.

In this context, our server informs you in real time about the availability of Tickets at the time of placing your order.

In case of unavailability in one of the requested types of seats, you will be required to choose another category of seats.

In the basket, the "Your reservation" page allows you to check that the seats allocated to you match your preferences.

If these seats do not suit you, you have the option on the "My basket" page to cancel them by clicking on the corresponding "Cancel" button.

1. PRICE

The ticket prices (face value) are indicated in euros, all taxes included, excluding participation in processing fees indicated below.

The price of Tickets cannot be changed without the Organiser's consent. At the Organiser's discretion, prices are subject to change at any time and without notice, and Tickets will be charged to the Customer based on the rates in effect at the time of order confirmation.

All orders are payable in euros regardless of the country of origin of the order.

Transaction fees are added for any Ticket order, regardless of the number of Tickets purchased. These fees help cover the technical and maintenance costs of the Site, banking fees, and customer service.

Transaction fees vary depending on the total amount of the basket.

2. NUMBER OF SEATS

The total number of seats in cumulative reservations per Client cannot exceed the number of seats defined by the Organiser across all categories and, failing that, by France Billet. The same Client cannot place multiple orders spaced over time to circumvent this rule.

Different types of rates may be offered to you depending on the Events.

Regarding the "group" rate, when offered, a minimum number of seats determined by the Organiser is mandatory (usually between 15 and 20, except for exceptions).

For certain Events, at the request of the Organisers, you will receive vouchers instead of tickets: in this case, tickets are to be collected, in exchange for the vouchers, at the entrance of the venue, 30 minutes before the start of the Event.

Unless otherwise indicated, the total number of seats in cumulative reservations per person cannot exceed 20 for the same show.

It is prohibited for multiple buyers to make, via automated or non-automated booking methods, simultaneously or through purchases spaced over time, multiple bookings with the same bank card.

It is also prohibited for a single buyer to make multiple reservations with different bank cards.

In case of non-compliance with these rules, France Billet reserves the right to cancel the order(s).

1. We remind you that confirming your order implies an obligation on your part to pay the indicated price.

The payment for the order can be made using the payment methods accepted on the Site.

The payment can be made:
- by credit card using secure payment: Carte Bleue, Visa, Mastercard;

2. Payment by credit card allows you to book your tickets online and immediately in a firm manner.

3. Only one payment method is allowed per order.

4. The Tickets remain the property of the Organiser until full and final payment of the price by France Billet.

1. SECURING PAYMENTS

Our site is subject to a security system.

We have adopted the 128-bit SSL encryption process but we have also strengthened all scrambling and encryption processes to protect as effectively as possible all sensitive data related to payment methods.

As part of anti-fraud measures, we have implemented 3D Secure payment, an authentication payment system. This service is free and may be triggered for your payments with Carte Bleue, Visa, and MasterCard. With 3D Secure (or Verified by Visa or MasterCard SecureCode), your bank verifies your identity at the time of payment. The identification process is specific to each bank, so please check with your bank the authentication method used.

2. PERSONAL DATA

France Billet processes personal data concerning you that are necessary for the management of your order and our commercial relations. This information and data are also retained for security purposes, to comply with legal and regulatory obligations, as well as to enable us to improve and personalise the services we offer you and the information we send you.

To learn more, we invite you to consult our Personal Data policy.

In accordance with the regulations on personal data protection, you can exercise your rights (access, rectification, deletion, objection, restriction, and portability where applicable) by using the 'Contact Us' button or by contacting us by post: France Billet - Customer Service, 27- 35 rue Victor Hugo 94200 Ivry sur Seine.

To enable us to respond quickly, we kindly ask you to provide your surname, first name, email, address, and, if possible, your customer reference. When it is not possible for us to confirm your identity by other means, we may request that you provide a copy of an identity document bearing your signature. A response will then be sent to you within one (1) month following receipt of the request.

Each order is subject to a Client contribution to technical costs.

The amount of contributions to these costs is included in the basket details, in the order summary separately from the order price and on the invoice. They are therefore specified before the validation and payment of the order by the Client.

The Client acknowledges being fully informed of the fees that are added to the Ticket Prices ordered.

1. When the Client clicks on the "Validate" button at the end of the ordering process, on the "Payment" page, and declares acceptance by ticking the box "I accept the general terms and conditions of sale", they declare acceptance of the entirety of the General Terms and Conditions of Sale fully and without reservation.

2. The Ticket order is definitively confirmed and only binds France Billet upon receipt, by the Client, of the email confirming that the Ticket order has been successfully validated.

Consequently, we invite you to check your email inbox as well as the spam folder.

The payment receipt and the Tickets are sent to the email address of the Customer Account.

Tickets will only be available in electronic ticket format, sent by email upon confirmation of the order issued by France Billet in accordance with the provisions of Article 11 above.

Consequently, France Billet declines all responsibility in case of loss or theft of your smartphone. No duplicate or certificate, reissue of the ticket of any kind, other than the sole initial electronic ticket, will be provided to the Client.

1. NO RIGHT OF WITHDRAWAL

It is expressly recalled that, pursuant to Article L221-28 12° of the Consumer Code, the Client cannot exercise their right of withdrawal regarding leisure activity services that must be provided on a specific date or during a determined period. Orders consisting of Tickets will therefore not be subject to any refund, as the said services related to the Tickets are in any case designated as such to the Clients, prior to the conclusion of the sale, in the description of the offer made.

2. CANCELLATION & POSTPONEMENT

The Events take place under the sole responsibility of the Organiser. France Billet cannot, under any circumstances, be held liable.

Upon the announcement of the cancellation or a change of date, time, or location of an Event for which the Customer has ordered Tickets, the Customer agrees that France Billet, as far as possible, when it has itself been informed by the Organiser, may use the contact details entered by the Customer during their order to keep them informed of the next steps.

In the case of musicals, theatrical performances, etc., where artists and/or actors often perform 6 to 8 times a week over several months, changes in performers may occur as is customary in live entertainment to preserve the abilities of the artists and/or actors. Changes in the cast do not entitle the Client to any form of compensation, and no claims will be considered.

Similarly, the reduced visibility of the Client during the Event shall under no circumstances give rise to any compensation from France Billet.

In the case of a sporting event, if it does not take place or is permanently stopped in the first half or at halftime, the Tickets remain valid for the rescheduled or replayed event, but they can be refunded at the request of the Customers under the conditions provided by the Organiser.

We invite the Client, in any case, to check 24 hours before the Event that it is indeed maintained without modification.

A Ticket cannot be refunded even in case of loss or theft, nor returned, nor exchanged by France Billet except in the event of cancellation or postponement of an Event in accordance with the provisions 3. below.

3. REIMBURSEMENT

In case of cancellation of the Event by the Organiser, only the Ticket price will be refunded excluding additional costs such as the fees defined in article 10.

This refund will only be made in favour of the Client who placed the order and made the payment. In all cases, no fees of any kind will be refunded or compensated.

The refund request must be made within a period of 30 calendar days after the date of the cancelled Event. Beyond this period, it is inadmissible and no refund can be issued.

The refund request must include the Client's order references and proof of the order. The refund request must be sent via the "Contact Us" button by following this link: FAQ Eventim.

In the event of an interruption of a performance beyond half of its duration, the Tickets cannot be exchanged or refunded. In the event of cancellation, the responsibility of the Organisers will be exercised in accordance with the legal conditions specific to them, independently of the T&Cs.

4. USAGE

A Ticket cannot also be resold at a price higher than the Ticket price (face value).

During the check at the entrance to the Event venue, a valid photo ID may be requested and it must match the name on the Ticket if it is personalised.

• For any information or questions regarding one or more orders placed before 6 March 2025, our Customer Service is available by phone: 01 41 57 31 41 (local call rate), Monday to Saturday from 09:00 to 13:00 and from 14:00 to 18:00.

If you are calling from abroad, the number is: +33 1 41 57 31 41

• For any information or questions regarding one or more orders placed after 6 March 2025, our Customer Service is available by phone: 01 41 57 30 24 (cost of a local call), Monday to Saturday from 09:00 to 13:00 and from 14:00 to 18:00.

If you are calling from abroad, the number is: +33 1 41 57 31 41

• Mail: France Billet - Customer Service, 27-35 rue Victor Hugo 94200 Ivry sur Seine. Email form: 'Contact Us' via the Eventim FAQ.

The Client can also, at any time, track the status of their order online at the address https://www.eventim.fr in the "My Account" menu and then the "My Orders" section.

The Site and all the elements comprising it, such as the domain name, any trademark, logo, software, structure, database, graphic charter, design and model, illustration, animation, image, text, are protected by intellectual property rights.

France Billet, or where applicable, third parties with whom France Billet has entered into agreements for use or exploitation, are the exclusive holders of intellectual property rights related to the Site and all its components, as listed above. The T&Cs do not transfer ownership of these elements to the Organisers or the Client. Any unauthorised copying, reproduction, representation, adaptation, alteration, modification, distribution, whether in whole or in part, extraction or reuse, repeated or systematic, including for private purposes, of all or part of the Site, by any means whatsoever, constitutes an infringement.

Under intellectual property law and image rights, Tickets do not grant Clients any right to capture or record the Event in any capacity or by any technical means whatsoever.

It is notably forbidden to photograph the Event, to make videos and sound recordings.

Any offender may, as a result, be refused access to the Event or be expelled from the venue during its execution, even during the performance, without the possibility of a refund. France Billet and/or the Organiser will also reserve the right to take any legal action they deem necessary.

Any grievance or criticism expressed by the Client regarding the Event or the services offered will be communicated to the Organiser as part of a future improvement of the service as a whole but will not result in any refund or compensation.

The Tickets offered comply with the current French legislation. France Billet disclaims all responsibility in case of non-compliance with the legislation of the country where the Tickets will be shipped.

France Billet cannot be held responsible for any damages, of any kind, that may directly or indirectly affect personal belongings, items or materials brought by the Client to the Event.

France Billet is not responsible in case of failure to meet its obligations, as defined herein, due to the occurrence of events of force majeure, as typically recognised by law and case law.

Furthermore, expressly considered as cases of force majeure are total or partial strikes, internal or external to the company, lock-outs, severe weather conditions, epidemics, acts of terrorism, blockage of transport or supply means, for any reason whatsoever, earthquakes, fires, storms, floods, water damage, governmental or legal restrictions, total or partial blockage of energy sources, particularly petroleum, or telecommunication means whose cause is beyond the control of the parties and, more generally, any event independent of France Billet affecting its activity, the venue where the Event is to take place, or that of one of its suppliers or subcontractors, which could render it absolutely or partially unable to fulfil its commitments.

The responsibility of France Billet cannot under any circumstances be engaged for any potential indirect or intangible damage.

It is strongly advised not to travel during the Event, and in case of an accident, the responsibility of France Billet in this regard cannot be engaged.

The Client remains solely responsible for any direct or indirect damage they may cause during their presence at the location where the Event takes place and must personally answer for it on a criminal or civil level.

The Client expressly agrees to comply with all control or verification measures intended to ensure the safety of people and property within the Event venue. A search may be conducted at the entry checkpoint, to which the Client must lend their cooperation.

The Client must, at all times, be able to present their ticket to the representative of the venue where the Event is taking place, and this until the end of its execution.

Except in exceptional cases (where an exit voucher will be issued, at the Client's request and with the Client's agreement, valid only with the ticket initially purchased by the Client), any exit is considered final and terminates the contractual relationship.

In any case, the Organiser and the Event venue will be free to set the security measures and access conditions for the Event.

1. APPLICABLE LAW

The ticket sales referred to herein are subject to French law. The language of this contract is French.

2. DISPUTES

In case of dispute, French courts have sole jurisdiction.

3. HANDLING OF COMPLAINTS

For any complaint, you can contact customer service using the contact details mentioned in article 14 of the T&Cs.

4. MEDIATION

In accordance with the provisions of the Consumer Code regarding the amicable resolution of disputes, France Billet subscribes to the E-commerce Mediator Service of the FEVAD (Federation of E-commerce and Distance Selling) whose contact details are as follows: 60 Rue La Boétie - 75008 Paris - http://www.mediateurfevad.fr. After prior written steps by consumers towards France Billet, the Mediator Service can be contacted for any consumer dispute whose resolution has not been successful. To learn about the procedures for contacting the Mediator, click here.

Online Dispute Resolution Platform: In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has established an Online Dispute Resolution platform, facilitating independent out-of-court resolution of online disputes between consumers and professionals within the European Union. This platform is accessible at the following link: https://consumer-redress.ec.europa.eu/index_fr.