Eventim Privacy Policy
PREAMBLE
The company FRANCE BILLET (hereinafter "FRANCE BILLET"), which manages and operates the site specialising in the sale of tickets for events (hereinafter respectively "the Tickets" and "the Events"), accessible at the following address: www.eventim.fr (hereinafter "the Site") whose registered office is at FLAVIA, 9 rue des Bateaux Lavoirs – 94200 IVRY-SUR-SEINE, registered in the Créteil Trade and Companies Register under number B 414 948 695, acts under an opaque agency contract which grants it the authority to edit, produce, sell and market the ticketing for the Events of the Organiser, in its own name and for its own account. It is in this capacity that FRANCE BILLET provides ticketing services and that FRANCE BILLET processes your personal data primarily for the execution of this service (hereinafter "the Services").
FRANCE BILLET is committed to an approach in favour of the protection of personal data. As such, FRANCE BILLET is committed to compliance with the General Data Protection Regulation 2016/679 of 27 April 2016 (“GDPR”) and Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms (the “Information Technology and Freedoms” law) (collectively “the Data Protection Regulation”).
This personal data protection charter (hereinafter "the Charter") is part of a transparency and fairness approach towards you.
Thus, the Charter aims to present you with all the necessary information to understand how FRANCE BILLET collects, processes, and protects your personal data, as clients (hereinafter "the Client(s)"), in the context of purchasing Tickets or browsing the Site and the options available to you in this regard.
ARTICLE 1 - WHO IS THE DATA CONTROLLER FOR YOUR PERSONAL DATA?
FRANCE BILLET is the data controller of your personal data.
ARTICLE 2 - WHAT PERSONAL DATA IS CONCERNED?
FRANCE BILLET processes the following personal data:
- During your navigation on the Site:
o IP Address
o Cookies
- When creating your account:
o Your first name, last name, date of birth, email address;
o Password;
o Phone number;
o Postal address.
- When purchasing Tickets:
o Email address for sending the Ticket(s)
o Client purchase data (number and price of Tickets purchased, name and date
of the Event, purchase history…)
o Payment and billing data (payment method, transaction history, banking
institution).
FRANCE BILLET does not collect your payment data but only a payment identifier and the first
6 and last 4 digits of your card to allow you to recognise the card used for payment. All of your
banking details are collected solely by our PCI-DSS certified payment service provider, which
ensures payment security.
- During exchanges with customer service:
o Client's Contact Details
o Customer Order Number
o Content of the Client's request (description, possible attachments)
o History of interactions with customer service
-For the postal delivery of tickets:
To help you avoid input errors and ensure successful delivery through suggestions and precise address validation, FRANCE BILLET uses the Loqate service from our partner GB Group Plc. We therefore process your IP address as well as the postal address data you have entered. This processing is carried out on the basis of contract performance within the meaning of Article 6, paragraph 1 of the GDPR.
ARTICLE 3 - FOR WHAT PURPOSES DOES FRANCE BILLET PROCESS YOUR PERSONAL DATA?
| Processing | Purpose | Legal Basis |
|---|---|---|
| Account Creation | Allow the Client to create an account to proceed with ticket purchases | Execution of the Contract |
| Contract Tracking | Track and retain proof of acceptance of the General Terms and Conditions or any other contractual commitment between the Client and France Billet. | Execution of the Contract |
| Customer service | Manage complaints and respond to Clients' assistance requests, enabling them to benefit from the services as contractually agreed | Execution of the contract |
| Compliance with social, fiscal, and regulatory obligations | Respond to requests from administrations | Legal obligation |
| Litigation | Allow France Billet to organise its defence | Legitimate interest |
| Newsletter | Send commercial emails to the relevant individuals. | Consent |
| Payment | Process payments securely and manage payment incidents | Execution of the Contract |
| Fight against fraud | Secure orders and ensure optimal service quality. | Legitimate interest |
| Billing and accounting | Establish the accounting and present the related supporting documents upon request | Legal obligation |
| Order management and customer relationship | Transmit the ordered Ticket(s) and facilitate customer relations | Execution of the Contract |
| Contact in case of cancellation/postponement of the Event | Contact the Clients for any modification/cancellation of the Event. | Execution of the Contract |
ARTICLE 4 - WHEN DO WE COLLECT YOUR DATA?
When you access the Services, you may be required to provide personal data,
for example if you:
• create an account on the Site;
• subscribe to one of our newsletters;
• make a purchase on our Site.
Providing this information may be mandatory to use certain of our Services.
ARTICLE 5 - HOW LONG ARE YOUR PERSONAL DATA PROCESSED BY FRANCE BILLET?
Your personal data is stored by FRANCE BILLET and/or any provider for the strict execution of the Services offered, and is retained for the duration strictly necessary to achieve the purposes for which it is collected, in compliance with the regulations in force.
The information related to each order/purchase is archived and kept for up to 5 years after the delivery of your order/purchase.
Beyond that, it will be carried out:
• Either to the secure deletion or destruction of data;
• Either to the strict anonymisation of data, for exclusively statistical
purposes and will not result in any other use, of any kind whatsoever.
ARTICLE 6 – WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?
Your personal data is processed by FRANCE BILLET for the purposes described above. Your personal data may be:
• transmitted to any third-party company that FRANCE BILLET has designated as a subcontractor to carry out on its behalf any of the activities described above, it being specified that your personal data will remain under the control and direction of FRANCE BILLET.
• to the Event Organiser or the owner of the venue where the Event is held.
Your data may also be shared with the following recipients:
Our partners, if you agree
Third parties will only be able to use your personal data if you have agreed to it. If you tick a box offering to receive offers from our partners, or if you actively respond to any form of proposal expressing your explicit willingness to receive such offers, your data will be transmitted to the relevant partner(s) to enable them to send you their product or service offers, by email or SMS, if applicable.
Any previously accepted partner may send you such offers until you inform them, under the conditions described by them, of your wish to no longer receive offers from them via email or SMS, if applicable. These partners are fully responsible for processing your personal data once it has been shared with them with your consent. It is their responsibility to comply with the applicable law and to consider your rights and any requests you may have.
If you consent, your data may be transmitted to a third party issuing a cookie stored on your device (e.g., an external advertising agency, another publisher).
Third parties authorised by law
In certain cases provided for by law, your personal data may be transmitted to third parties legally authorised to access it upon specific request: judicial authority, administrative authority or your Internet service provider.
We may also be required to share your personal data with third parties if such a measure is necessary to protect and/or defend the rights of FRANCE BILLET, to enforce these provisions, or to protect your rights and/or interests or those of the public, provided that this transmission is authorised by law.
In the event that all or part of FRANCE BILLET is sold to a third party, we reserve the right to transfer your information as a sold or assigned asset.
ARTICLE 7 - THE PROTECTION OF YOUR PERSONAL DATA IN CASE OF INTERNATIONAL TRANSFERS
FRANCE BILLET may transfer your personal data to internal or external recipients who may be located in countries offering different levels of personal data protection than those provided within the European Union.
FRANCE BILLET implements appropriate measures to secure the transfer of your personal data to an external recipient located in a country offering a level of protection different from that provided in the country where the personal data is collected.
Data flows to countries that do not have equivalent personal data protection can notably be governed by the standard contractual clauses defined by the European Commission.
ARTICLE 8 - WHAT COOKIES ARE USED?
A 'cookie' is a tracker, placed on your device when visiting a website, and is used in particular to analyse and improve the use of the Site or the Application. We invite you to consult the 'Cookie Settings' section for detailed information on the use of cookies and other comparable technologies, and to see the choices available to you.
Cookies are retained for a maximum period of thirteen (13) months from their collection.
ARTICLE 9 - WHAT ARE YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL DATA?
You have rights over your personal data.
In accordance with Data Protection Regulations, and within the limits set notably by Articles 12 to 22 of the GDPR, you:
• you have the right to request access to the personal data concerning you, as well as the rectification or erasure of such data – you can directly access and rectify some of your personal data from your Account;
• you also have the right to object to the processing of your personal data, to request its restriction, and the right to the portability of the personal data provided.
Similarly, we remind you that you have, in any case, the right to define general or specific directives regarding the fate of your personal data after your death.
Finally, you have the right to contact the CNIL or any other competent supervisory authority if you believe that France Billet has not complied with certain rules provided by the Data Protection Regulation.
Exercise of your rights
The simplest way is to send us your request online. You can exercise these rights via the "CONTACT US" button by following this link: FAQ EVENTIM
You can also send us your request to the following address: France Billet – Customer Service, 27-35 rue Victor Hugo 94200 IVRY-SUR-SEINE.
The withdrawal of consent does not affect the lawfulness of processing based on consent carried out before this withdrawal.
In order to prevent any unauthorised access, modification or deletion, or to avoid any identity theft, please, as far as possible, include proof of your identity with your request. If there is any doubt about your identity, we will ask you to send us – in addition – a copy of an identity document.
Some details
Any abusive, manifestly unfounded or excessive request may be rejected. The request must also specify the address to which the response should be sent; otherwise, it will be sent to any address known to us, if applicable. A response will then be sent to you within 1 month following the receipt of the request. This period may be extended by 2 months, taking into account the complexity and number of requests received by FRANCE BILLET. We remind you that our partners are responsible for the use they make of your personal data and for considering your rights, including the right not to receive offers from them. In the event of the deletion of your personal data, you acknowledge the impossibility of accessing and/or ordering products on the Site.
It is also reminded that FRANCE BILLET is obliged to retain some of your data until the Event has taken place. Consequently, certain requests to exercise rights can only be processed by FRANCE BILLET once the Event has passed (notably, deletion requests). We will keep you informed if applicable.
ARTICLE 10 - UPDATE
FRANCE BILLET may periodically amend this Charter.
You will be informed of the modification by any means such as, notably: email or notification on
the Site.
The current version of this Charter is always accessible on the Site.